GREETING WITH AI AND RECORDING NOTICE
Three versions for a voice agent's first message

INFORMATION, NOT LEGAL ADVICE: These are examples of wording, not a legal
opinion. The rules on recording calls and on telling people they are speaking
with an AI depend on the country, the state and the kind of call, and some
places ask for everyone's consent. Check them where your client and its
callers are, and ask a lawyer if in doubt.

HOW TO USE THEM

- Replace {Business} with the client's name and {Agent} with the agent's
  name, if it has one.
- Put the notice in the agent's first message, so it is said before the
  caller shares anything personal.
- Keep it short, around ten seconds, and say it at a normal speed.
- Listen to it on a real call: a greeting that reads well can sound long.
- If the client does not record calls, remove the part about recording and
  keep the part about the AI.
- If there is a person to hand the call to, say so: callers are more at ease
  when they know.
- Version 1 is neutral, version 2 is friendly and version 3 is formal: pick
  the tone the client uses with its callers.

VERSION 1: SHORT AND DIRECT

“Hello, you've reached {Business}. I'm an AI assistant, and this call may be
recorded to improve our service. How can I help you?”

VERSION 2: FRIENDLY, WITH AN OPTION TO TALK TO A PERSON

“Hi, thanks for calling {Business}. I'm {Agent}, a virtual assistant that uses
AI. This call is recorded for quality and training. If you'd rather talk to a
person, just say so at any moment. How can I help?”

VERSION 3: FORMAL, WITH A WAY TO REFUSE THE RECORDING

“Good day, you've reached {Business}. You are speaking with an automated
assistant that uses artificial intelligence. This call is recorded. If you
don't want it recorded, say “no recording” and I will connect you with a
member of our team. How may I help you?”

IF THE CLIENT DOES NOT RECORD

“Hello, you've reached {Business}. I'm an AI assistant. How can I help you?”

CHECK BEFORE YOU GO LIVE

- The notice is the first thing a caller hears, before any question about
  them.
- The client approved the wording.
- A caller who refuses the recording, or asks for a person, is handled as
  the client wants.
- The wording was checked against the rules where the client and its callers
  are.

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A free template from teldash.com/resources